FreeAgent subprocessors

To support delivery of our Service, FreeAgent Central Ltd. ("FreeAgent") may engage and use data processors with access to certain service data (each, a "subprocessor"). This page provides important information about the identity, location and role of each subprocessor. Terms used on this page but not defined have the meaning set forth in our General Privacy Notice, Terms of Service and/or Standard Framework Agreement (the "Agreement"). Defined terms used herein shall have the same meaning as defined in the Agreement.

What is a subprocessor

A subprocessor is a third-party data processor engaged by FreeAgent who has, or potentially will have, access to or process service data (which may contain Personal Data). FreeAgent engages different types of subprocessors to perform various functions as explained in the tables below.

Due diligence

FreeAgent undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may have access to, or process, service data.

Contractual safeguards

FreeAgent requires its subprocessors to satisfy equivalent obligations as those required from FreeAgent (as a Data Processor) as set forth in either FreeAgent's, or the corresponding subprocessor's equivalent, Data Processing Addendum.

This policy does not give users of the Service any additional rights or remedies and should not be construed as a binding agreement. The information here is provided for transparency purposes to illustrate FreeAgent's engagement process for subprocessors as well as to provide the actual list of third-party subprocessors used by FreeAgent (as of the date of this policy) which FreeAgent may use in the delivery and support of its Service.

Process to engage new subprocessors

As our business grows and evolves, the subprocessors we engage may also change. We will provide users of the Service with notice of any new subprocessors to the extent required under the Agreement by posting such updates here.

FreeAgent will provide notice via this policy of updates to the list of subprocessors that are utilised, or which FreeAgent proposes to utilise, to deliver its Service. FreeAgent undertakes to keep this list updated regularly to enable users of the Service to stay informed of the scope of subprocessing associated with the Service.

Please check back frequently for updates.

The following is an up-to-date list (as of the date of this policy) of the names and locations of FreeAgent subprocessors.

Infrastructure subprocessors - service data storage

FreeAgent production systems for the Service are located in secure data centre facilities in Ireland. FreeAgent may use the following subprocessors to host service data or provide other infrastructure that helps with the delivery of the Service.

Security, error tracking & compliance subprocessors

Customer & practice support subprocessors

User research, service improvement & customer survey subprocessors

Data & analytics subprocessors

Product feature subprocessors

Payment subprocessors

FreeAgent does not store payment card information or you bank account access details. Payment processing and account access information is handled directly by the following third parties according to their respective privacy policies and terms of service.