Contact us

Got a question?

Find answers fast in our Knowledge Base or check our getting started articles for help with setting up and Making Tax Digital. Still need help? Our UK-based support accountants are here for you:

Help for
Small businesses and freelancers

Please remember to have your support code ready.


Email us at: support@freeagent.com
or call: 0800 288 8691

Help for
Accountant and bookkeeper partners

Please remember to have your Account Manager ID ready.


Email us at: practicesupport@freeagent.com
or call: 0800 025 3800

Support hours are 9am - 5pm from Monday to Thursday, and 9am - 4pm on Friday.
Calls are free from UK landlines and mobiles, and are recorded for monitoring, training and security purposes.

Practice sales

To help you decide if FreeAgent is right for you and your practice, we offer a free consultation alongside a two week no-obligation trial of our software.

practices@freeagent.com

Talk to us about FreeAgent

Need to get in touch about something else?

Whether it's PR, partnerships or a practice query, we're on hand and ready to help.

General enquiries

hello@freeagent.com

Media and PR

press@freeagent.com

FreeAgent HQ

One Edinburgh Quay
133 Fountainbridge
Edinburgh
EH3 9QG

Phone: 0131 447 0011

Service with respect logo

Our support team is here to help you

There's always a real human being on the other end of your email, live chat or phone call.

According to the Institute of Customer Service, 43% of people in customer-facing roles experienced an incident of customer hostility in the first half of 2025. That isn't ok.

That's why FreeAgent backs the Service with Respect campaign (opens in new window). Thank you for your support.