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Whatever it is, we’re on hand and ready to help.
Support for small businesses, freelancers and landlords
For questions about how to use FreeAgent, and billing enquiries.
support@freeagent.com
0800 288 8691
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For questions about how to use FreeAgent. (For billing, please speak to our practice sales team.)
practicesupport@freeagent.com
0800 025 3800
Partner integrations
Could your software solution offer value to our 250,000+ customers? Find out more about the FreeAgent API.
Practice sales
Find out more about how FreeAgent can help you, your practice and your clients thrive.
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For enquiries from members of the press or media.
Office reception
For questions about office visits, maintenance or deliveries. (Not a support number.)
0131 447 0011
Support hours are 9am - 5pm from Monday to Thursday, and 9am - 4pm on Friday.
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According to the Institute of Customer Service, 43% of people in customer-facing roles experienced an incident of customer hostility in the first half of 2025. That isn’t ok.
That’s why FreeAgent backs the Service with Respect campaign (opens in new window). Thank you for your support.