How can we help you?

As a FreeAgent partner, you’ll find that help is never far away. Whether you’ve got a question about our software or you’re looking for advice on how to make the most of FreeAgent in your practice, here’s how to get the information you’re looking for:

Support for you

If you’re looking for more information about using FreeAgent in your practice, take a look at our Knowledge Base for accountants.

If you can’t find the answer you’re looking for in our Knowledge Base, our Practice Support team is on hand to help with any technical questions!

You can email:

practicesupport@freeagent.com

or you can call:

0800 025 3800 to speak to a member of the team or book a call below.

Phone lines are open Monday to Friday 9am - 5pm (GMT)

Support for your clients

Our main Knowledge Base is a treasure trove of helpful articles and resources on FreeAgent’s functionality for small business owners and freelancers. Written in plain English, the Knowledge Base is customer-friendly and free of accounting jargon.

If your clients have a question about using FreeAgent and you’re not available to answer, our friendly and approachable support team would be very happy to help. Don’t worry, they don’t offer accounting advice - we leave that to you!

Your clients can email:

support@freeagent.com

or they can call:

0800 288 8691

Phone lines are open Monday to Friday 9am - 5pm (GMT)

Book a Call

To book your support call, click on the ‘Book now’ button to pick a time slot and complete the booking form. You can book up to 2 weeks in advance.

Additional help for you and your practice

Helping you and your clients get to grips with our software is only part of the story! Your dedicated FreeAgent account manager is on hand to provide you and your practice with a vast range of support on topics such as:

  • integrating FreeAgent into your practice workflow
  • training your team
  • selling FreeAgent to your clients
  • using FreeAgent to grow your practice and gain efficiencies
  • preparing for Making Tax Digital

If there’s something you think your FreeAgent account manager can help you with, please do get in touch! You can email the account management team at practices@freeagent.com.

Still haven't found what you're looking for?

The FreeAgent Practice Portal is your resource and we're always looking for ways to improve it. If there are other resources you'd like to see, we'd love to hear from you.