Covid-19: looking after our team and our customers

Looking after our team and our customers

Ed Molyneux, CEO and Founder

The ongoing Covid-19 outbreak is already having a huge impact on accountants, bookkeepers and their clients throughout the UK. We’re all still coming to terms with what this will truly mean.

Here at FreeAgent we’re putting in place a number of measures to safeguard our team, the service we provide and the wider community, which I’d like to tell you about.

Looking after our team

As of today, all FreeAgent staff are working remotely from home. We’re well set up to do this, given many of our staff already work remotely, and it’s the right thing to do to protect our staff and the community.

Our experience of remote working and investment in the tools and technology to allow this means we don’t anticipate any impact on the FreeAgent service, or our support for customers and partners.

By and large, it’s business as usual for us here at FreeAgent HQ.

We’ve also taken the decision to cancel some of our upcoming events. Where possible we’re moving them online but sadly we won’t be out and about as planned for some of our partner events and roadshows in the coming weeks.

Looking after our customers

Keeping FreeAgent up and running is our top priority, but we know that for many of you, you’ll be worrying about more than keeping your client’s books up-to-date.

The impact on you and your clients may be profound. Some of you may already work from home but for others the prospect of increased social distancing could mean entirely new ways of working. And for your clients, some may already be working from home but others may have businesses where this is much more difficult.

At FreeAgent we’ve always tried to support homeworkers, whether through our virtual Christmas party, tips on home working or setting up a home office.

Being productive at home, while still keeping in touch, is going to be even more important so we’ll be releasing more tips and advice and inviting you and your clients to some new online events soon.

We’re also thinking about how we can help customers and partners who will start to feel the economic impact over the next few months. To start with, we’ll be digging into the measures announced in the recent UK budget to help small businesses and the self employed, and seeing what these mean for you and how you and your clients might be able to access funding.

The next few months are going to be a difficult and uncertain time for many of us, but I want to assure you that FreeAgent will be here to support you and your business as much as we can.

Take care,

Ed